Business Details

This Privacy Notice explains how Two Cedars Residential Care Home collects, uses, stores, and protects your personal information.

Aims of This Privacy Notice

We are committed to protecting your privacy and handling your personal information responsibly. This notice explains your rights, how we collect, process, and safeguard your information in accordance with current data protection legislation.

What Personal Information We Collect

Residents

We collect personal, medical, and financial information necessary to provide safe and effective care. Records are stored securely in both paper and electronic formats. Information relating to enquiries or prospective residents is retained only as long as required before being securely destroyed.

Employees & Volunteers

Recruitment information such as application forms, CVs, references, DBS checks, and employment records is collected and securely stored in accordance with data protection requirements. Employees have the right to access their personal information.

Third Parties

Information relating to contractors, visitors, and other individuals involved in our services is protected to the same high standard as all other personal data we hold.

How We Collect Information

Information is collected directly from individuals through enquiry forms, referrals, assessments, employment documents, application forms, and our website. All information is obtained with appropriate consent and used only where necessary.

Resident information supports personalised care planning, while employee information is collected during recruitment. Our website is regularly reviewed to ensure compliance with privacy and security standards.

How We Use Your Information

Personal information is used only to deliver safe, high-quality, person-centred care, fulfil employment responsibilities, and meet legal and regulatory obligations. We never use your information for unrelated purposes.

Keeping Your Information Safe

Our policies include:

• Access to Employee Data
• Complaints
• Computer Security
• Confidentiality of Service Users' Information
• Consent to Care and Treatment
• Data Protection
• Record Keeping
• Information Governance (GDPR)
• Protecting Personal Data (GDPR)
• Safe Staff Recruitment & Selection
• Service Users' Access to Records
• Sharing Information with Other Providers

Who We May Share Information With

Information is shared only with your consent and on a strict need-to-know basis with healthcare professionals, local authorities, or organisations involved in providing care and support.

We may also disclose information where legally required, such as for safeguarding concerns or criminal investigations. Any statistical information is anonymised.

Your Rights

You have the right to request access to the personal information we hold about you and understand how it has been used. All requests are handled in accordance with data protection legislation.

How Long We Keep Information

Personal information is retained only for the periods required by law and relevant regulations before being securely destroyed.

Keeping This Policy Up to Date

Our privacy and data protection procedures are regularly monitored and formally reviewed at least once a year to ensure continued compliance with current legislation.