The information provided here is the Privacy Notice for Two Cedars Residential Care Home.
Our business name and location is Two Cedars Residential Care Home, 81 Dunyeats Road, Broadstone, Dorset BH18 8AF.
Two Cedars is registered with the Care Quality Commission to provide accommodation and personal care with or without nursing for 17 Residents.
Two Cedars is an independent provider.
Two Cedars is required by law to tell you about your rights and our obligations regarding our collecting and processing any of your personal information, which might be held by us. We have a range of policies and procedures to ensure that any personal information you supply is only with your consent and will always be held securely and treated confidentially in line with the applicable regulations and legislation.
a) Service Users (Residents.) As a Registered Provider, we must collect some personal information on our Service Users, including some financial information, which is essential to our being able to provide an effective partnership for care and support. The information is contained in individual files (manual and electronic) all of which are subject to strict security and access policies. Personal information that becomes inactive, e.g. from enquires or prospective users who do not enter the service is also kept securely for as long as it is needed, before being safely disposed of by a registered company or on the premises.
b) Employees and volunteers. The service operates a safe recruitment policy to comply with regulations in which all personal information obtained, including Disclosure and Barring checks, CV’s and references are securely kept, retained and disposed of in line with data protection requirements. All employees are aware of their right to access any information about them.
c) Third Parties. Any personal information obtained about others associated with the delivery of the care service, including contractors, visitors, etc will be protected in the same ways as information on service users and employees.
The majority of Service Users’, employees’ and third parties’ personal information is collected directly from them or through form filling, mainly manually, but also electronically for some purposes, eg. when contacting the service through it’s website.
With Service Users, we might continue to build on the information provided in enquiry and referral forms, and, for example, from needs assessments, which feed into their care and support plans.
With employees, personal information is obtained directly and with consent through such means as References, C.V’s, Disclosure and Barring and ISA First checks. When recruiting staff, we seek applicant’s explicit consent in our Offer of Employment letter to obtain all the information needed for us to decide to employ them.
All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection and confidentiality policies.
Our website is regularly checked to ensure it meets all privacy standards and complies with our general data protection security and protection policies.
All personal information obtained on service users, employees and third parties is used only to ensure that we provide a high quality service, which is consistent with our purpose of providing a person-centred care service, which meets all regulatory standards and requirements. Information will not be disclosed or shared for any other purpose.
As already stated the service has a range of policies that enable us to comply with all data protection requirements :-
- Access to Employee Data
- Computer Security
- Confidentiality of Service Users Information
- Consent to Care and Treatment
- Data Protection
- Record Keeping
- Information Governance under the General Data Protection Regulation
- Protecting Personal Data under the General Data Protection Regulation
- Safe Staff Recruitment Selection
- Service Users Access to Records
- Sharing Information with Other Providers
We only share the personal information of Service Users, Employees and others with their consent and on a ‘need to know’ basis, observing strict protocols in doing so. Most information sharing of Service Users’ information is with other professionals i.e. GP’s and agencies e.g. Poole Borough Council involved with their care and treatment. We would not disclose information about our employees without their clear agreement, eg when providing a reference.
The only exceptions to this general rule would be where we are required by law to provide information, eg to assist with a criminal investigation. Even when seeking to notify the local authority of a safeguarding matter or the Care Quality Commission of an incident that requires us to notify it, we would only do so with consent if appropriate or to ensure that the information provided is treated in confidence.
If we provide information for statistical or marketing purposes, the information is provided anonymously so that there is no privacy risk involved in its use.
There are procedures in place to enable any staff member, employee or third party whose personal information we possess and might process in some way to have access to that information on request. The right to access includes both the information and any uses which we might have made of the information. We will not share information outside of the strict protocols mentioned above.
There are strict protocols in place that determine how long the organisation will keep the information, which are in line with the relevant legislation and regulations.
The staff appointed to control and process personal information in our organisation are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our date protection policies and protocols at least annually.